Returns and Exchange

All Sales Are Final.

At Shop Kainalu, we’re incredibly grateful for your support as we launch and grow our brand. As a small business, we are currently unable to accept any returns or exchanges, and all purchases are considered final sale.

Because each item is made to order, we only offer returns or replacements for items that arrive damaged or defective. Please contact us within 10 days of delivery with your order number, a brief description, and clear photos of the issue. We’ll work with you to make things right—with care, efficiency, understanding, and aloha.

We encourage you to review product descriptions, size charts, and photos carefully before placing your order. If you’re unsure about sizing, fit, or product details, feel free to reach out to us anytime through our Contact Us page—we’re always happy to help before you complete your purchase.

Thank you for being part of the Shop Kainalu ‘ohana. Your support truly means everything.