At Shop Kainalu, we’re incredibly grateful for your support as we launch and grow our brand. As a small business rooted in intention and community, we are currently unable to accept any returns or exchanges, and all purchases are considered final sale. Your understanding helps us continue creating meaningful pieces with care.

We encourage you to review product descriptions, size charts, and photos carefully before placing your order to ensure a smooth and confident shopping experience from start to finish. If you’re unsure about sizing, fit, material, or product details, feel free to reach out to us through our Contact Us page—we’re always happy to assist and offer thoughtful, personalized guidance before you complete your purchase with peace of mind.

That said, if your order arrives with an issue—such as receiving the wrong item or a product that is damaged—please notify us within five to seven days of delivery. Include your order number and a photo of the item, and we’ll work with you to make things right.

Thank you for being part of the Shop Kainalu ‘ohana. Your support truly means everything.